Even though worker capacity and motivation are destroyed when leaders choose power over productivity, it appears that bosses would rather be in control than have the organization work well.

This is a world of process, not a world of things.

We've taken disturbances and fluctuations and averaged them together to give us comfortable statistics. Our training has been to look for big numbers, important trends, major variances. Yet it is the slight variations - soft-spoken, even whispered at first - that we need to encourage.

Destroying is a necessary function in life. Everything has its season, and all things eventually lose their effectiveness and die.

Thinking is always dangerous to the status quo. [...] The moment you start thinking, you'll want to change something.

Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.

It's not differences that divide us. It's our judgments about each other that do.