Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.

To make a system stronger, we need to make stronger relationships.

[A]ll change, even very large and powerful change, begins when a few people start talking with one another about something they care about.

There is no power for change greater than a community discovering what it cares about.

One of the easiest human acts is also the most healing. Listening to someone. Simply listening. Not advising or coaching, but silently and fully listening.

In the past, it was easier to believe in my own effectiveness. If I worked hard, with good colleagues and good ideas, we could make a difference. But now, I sincerely doubt that.

Successful organizations, including the Military, have learned that the higher the risk, the more necessary it is to engage everyone's commitment and intelligence.