Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.

Ask what's possible, not what's wrong. Keep asking.

For me, this is a familiar image - people in the organization ready and willing to do good work, wanting to contribute their ideas, ready to take responsibility, and leaders holding them back, insisting that they wait for decisions or instructions

We each create our world by what we choose to notice, creating a world of distinction that makes sense to us. We then 'see' the world through the self we have created.

When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans.

When error holds so much power, play disappears. Creativity ceases.

One of the easiest human acts is also the most healing. Listening to someone. Simply listening. Not advising or coaching, but silently and fully listening.