Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.

Power in organizations is the capacity generated by relationships. It is an energy that comes into existence through relationships.

Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.

In the past, it was easier to believe in my own effectiveness. If I worked hard, with good colleagues and good ideas, we could make a difference. But now, I sincerely doubt that.

I think we have to notice that the business processes we use right now for thinking and planning and budgeting and strategy are all delivered on very tight agendas.

We have created trouble for ourselves in organizations by confusing control with order.

I believe that our very survival depends upon us becoming better systems thinkers.