You can’t hate someone whose story you know.

In the past, it was easier to believe in my own effectiveness. If I worked hard, with good colleagues and good ideas, we could make a difference. But now, I sincerely doubt that.

Disorder can play a critical role in giving birth to new, higher forms of order.

Leadership is a series of behaviors rather than a role for heroes.

A leader is one who... Has more faith in people than they do, and . . . who holds opportunities open long enough for their competence to re-emerge.

Let's just keep asking ourselves this question: 'Is what I'm about to do strengthening the web of connections, or is it weakening it?'

We each create our world by what we choose to notice, creating a world of distinction that makes sense to us. We then 'see' the world through the self we have created.