You can’t hate someone whose story you know.

Without aggression, it becomes possible to think well, to be curious about differences, and to enjoy each other's company.

The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control.

Aggression only moves in one direction - it creates more aggression.

We each create our world by what we choose to notice, creating a world of distinction that makes sense to us. We then 'see' the world through the self we have created.

All social change begins with a conversation.

This is a world of process, not a world of things.