You can’t hate someone whose story you know.

In this new world, you and I make it up as we go along, not because we lack expertise or planning skills, but because that is the nature of reality. Reality changes shape and meaning because of our activity. And it is constantly new. We are required to be there, as active participants. It can't happen without us and nobody can do it for us.

Too many problem-solving sessions become battlegrounds where decisions are made based on power rather than intelligence.

When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans.

As we let go of the machine model of work, we begin to step back and see ourselves in new ways, to appreciate wholeness, and to design organizations that honor and make use of the totality of who we are.

This is a world of process, not a world of things.

We can no longer stand at the end of something we visualized in detail and plan backwards from that future. Instead we must stand at the beginning, clear in our mind, with a willingness to be involved in discovery... it asks that we participate rather than plan.