A leader is one who... Has more faith in people than they do, and . . . who holds opportunities open long enough for their competence to re-emerge.

We need to move from the leader as hero, to the leader as host.

To make a system stronger, we need to make stronger relationships.

Leadership is a series of behaviors rather than a role for heroes.

There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.

Power in organizations is the capacity generated by relationships. It is an energy that comes into existence through relationships.

Life now insists that we encounter groundlessness. Systems and ideas that seemed reliable and solid dissolve at an increasing rate. People who asked for our trust betray or abandon us. Strategies that worked suddenly don't. Groundlessness is a frightening place, at least at first, but as the old culture turns to mush, we would feel stronger if we stopped searching for ground, if we sought only to locate ourselves in the present and do our work from here.