A leader is one who... Has more faith in people than they do, and . . . who holds opportunities open long enough for their competence to re-emerge.

When error holds so much power, play disappears. Creativity ceases.

Whatever life we have experienced, if we can tell our story to someone who listens, we find it easier to deal with our circumstances.

Everyone in a complex system has a slightly different interpretation. The more interpretations we gather, the easier it becomes to gain a sense of the whole.

we don't have to agree with each other in order to think well together. There is no need for us to be joined at the head. We are joined by our human hearts.

I believe that the capacity that any organization needs is for leadership to appear anywhere it is needed, when it is needed.

Life doesn't move in straight lines, and neither does a good conversation.