A leader is one who... Has more faith in people than they do, and . . . who holds opportunities open long enough for their competence to re-emerge.

It is time to stop waiting for someone to save us. It is time to face the truth of our situation - that we're all in this together, that we all have a voice - and figure out how to mobilize the hearts and minds of everyone in our workplaces and communities.

Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.

The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control.

Hopelessness has surprised me with patience.

When error holds so much power, play disappears. Creativity ceases.

Nothing has given me more hope recently than to observe how simple conversations give birth to actions that can change lives and restore our faith in the future. There is no more powerful way to initiate significant social change than to start a conversation. When a group of people discover that they share a common concern, that's when the process of change begins.