All of us need better skills in listening, conversing, respecting one another's uniqueness, because these are essential for strong relationships.

[A]ll change, even very large and powerful change, begins when a few people start talking with one another about something they care about.

Aggression is the most common behavior used by many organizations, a nearly invisible medium that influences all decisions and actions.

Destroying is a necessary function in life. Everything has its season, and all things eventually lose their effectiveness and die.

For us, someone who is willing to step forward and help is much more courageous than someone who is merely fulfilling the role.

Nothing has given me more hope recently than to observe how simple conversations give birth to actions that can change lives and restore our faith in the future. There is no more powerful way to initiate significant social change than to start a conversation. When a group of people discover that they share a common concern, that's when the process of change begins.

Our growing addiction to the Internet is impairing precious human capacities such as memory, concentration, pattern recognition, meaning-making, and intimacy. We are becoming more restless, more impatient, more demanding, and more insatiable, even as we become more connected and creative. We are rapidly losing the ability to think long about any- thing, even those issues we care about. We flit, moving restlessly from one link to another.