In virtually every organization, regardless of mission and function, people are frustrated by problems that seem unsolvable.

Perseverance is a choice. It's not a simple, one-time choice, it's a daily one. There's never a final decision.

Let's just keep asking ourselves this question: 'Is what I'm about to do strengthening the web of connections, or is it weakening it?'

Who you are depends on who you meet.

Aggression only moves in one direction - it creates more aggression.

I think we have to notice that the business processes we use right now for thinking and planning and budgeting and strategy are all delivered on very tight agendas.

Whatever life we have experienced, if we can tell our story to someone who listens, we find it easier to deal with our circumstances.