In virtually every organization, regardless of mission and function, people are frustrated by problems that seem unsolvable.

Thinking is the place where intelligent actions begin. We pause long enough to look more carefully at a situation, to see more of its character, to think about why it's happening, to notice how it's affecting us and others

In this present culture, we need to find the means to work and live together with less aggression if we are to resolve the serious problems that afflict and impede us.

Aggression only breeds more aggression. It only creates more fear and anger.

Without reflection, we go blindly on our way.

Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.

To make a system stronger, we need to make stronger relationships.