Aggression only breeds more aggression. It only creates more fear and anger.

[A]ll change, even very large and powerful change, begins when a few people start talking with one another about something they care about.

Aggression only moves in one direction - it creates more aggression.

One of the easiest human acts is also the most healing. Listening to someone. Simply listening. Not advising or coaching, but silently and fully listening.

This is a world of process, not a world of things.

For me, this is a familiar image - people in the organization ready and willing to do good work, wanting to contribute their ideas, ready to take responsibility, and leaders holding them back, insisting that they wait for decisions or instructions

Aggression only breeds more aggression. It only creates more fear and anger.