Life is creative. It makes it up as it goes along.

A leader is one who... Has more faith in people than they do, and . . . who holds opportunities open long enough for their competence to re-emerge.

There is no power for change greater than a community discovering what it cares about.

For us, someone who is willing to step forward and help is much more courageous than someone who is merely fulfilling the role.

Organizations are now confronted with two sources of change: the traditional type that is initiated and managed; and external changes over which no one has control.

We've taken disturbances and fluctuations and averaged them together to give us comfortable statistics. Our training has been to look for big numbers, important trends, major variances. Yet it is the slight variations - soft-spoken, even whispered at first - that we need to encourage.

When leaders take back power, when they act as heroes and saviors, they end up exhausted, overwhelmed, and deeply stressed.