All social change begins with a conversation.

Destroying is a necessary function in life. Everything has its season, and all things eventually lose their effectiveness and die.

Very great change starts from very small conversations, held among people who care.

Life doesn't move in straight lines, and neither does a good conversation.

They have eliminated rigidity, both physical and psychological, in order to support more fluid processes whereby temporary teams are created to deal with specific and ever-changing needs. They have simplified roles into minimal categories; they have knocked down walls and created workplaces where people, ideas, and information circulate freely.

I think we have to notice that the business processes we use right now for thinking and planning and budgeting and strategy are all delivered on very tight agendas.

Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.