Too many problem-solving sessions become battlegrounds where decisions are made based on power rather than intelligence.

In this present culture, we need to find the means to work and live together with less aggression if we are to resolve the serious problems that afflict and impede us.

We each create our world by what we choose to notice, creating a world of distinction that makes sense to us. We then 'see' the world through the self we have created.

Aggression only moves in one direction - it creates more aggression.

Organizations are now confronted with two sources of change: the traditional type that is initiated and managed; and external changes over which no one has control.

We have created trouble for ourselves in organizations by confusing control with order.

Listening moves us closer, it helps us become more whole, more healthy, more holy. Not listening creates fragmentation, and fragmentation is the root of all suffering.