I believe that the capacity that any organization needs is for leadership to appear anywhere it is needed, when it is needed.

[A]ll change, even very large and powerful change, begins when a few people start talking with one another about something they care about.

Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.

I think a major act of leadership right now, call it a radical act, is to create the places and processes so people can actually learn together, using our experiences

I'm sad to report that in the past few years, ever since uncertainty became our insistent 21st century companion, leadership has taken a great leap backwards to the familiar territory of command and control.

Whatever life we have experienced, if we can tell our story to someone who listens, we find it easier to deal with our circumstances.

In virtually every organization, regardless of mission and function, people are frustrated by problems that seem unsolvable.