We would do well to ponder the realization that love is the most potent source of power.

We have created trouble for ourselves in organizations by confusing control with order.

Power in organizations is the capacity generated by relationships. It is an energy that comes into existence through relationships.

Nothing has given me more hope recently than to observe how simple conversations give birth to actions that can change lives and restore our faith in the future. There is no more powerful way to initiate significant social change than to start a conversation. When a group of people discover that they share a common concern, that's when the process of change begins.

Determination, energy, and courage appear spontaneously when we care deeply about something. We take risks that are unimaginable in any other context.

Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.

In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacities to form them are more important than tasks, functions, roles, and positions.