We would do well to ponder the realization that love is the most potent source of power.

Very great change starts from very small conversations, held among people who care.

Organizations are now confronted with two sources of change: the traditional type that is initiated and managed; and external changes over which no one has control.

It's not differences that divide us. It's our judgments about each other that do.

Passion mutates into procedures, into rules and roles. Instead of purpose, we focus on policies. Instead of being free to create, we impose constraints that squeeze the life out of us.

They have eliminated rigidity, both physical and psychological, in order to support more fluid processes whereby temporary teams are created to deal with specific and ever-changing needs. They have simplified roles into minimal categories; they have knocked down walls and created workplaces where people, ideas, and information circulate freely.

All social change begins with a conversation.