They have eliminated rigidity, both physical and psychological, in order to support more fluid processes whereby temporary teams are created to deal with specific and ever-changing needs. They have simplified roles into minimal categories; they have knocked down walls and created workplaces where people, ideas, and information circulate freely.

I think a major act of leadership right now, call it a radical act, is to create the places and processes so people can actually learn together, using our experiences

We would do well to ponder the realization that love is the most potent source of power.

You can’t hate someone whose story you know.

Without reflection, we go blindly on our way.

Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.

We each create our world by what we choose to notice, creating a world of distinction that makes sense to us. We then 'see' the world through the self we have created.