We have created trouble for ourselves in organizations by confusing control with order.
Margaret J. WheatleyThere are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.
Margaret J. WheatleyI think it is quite dangerous for an organisation to think they can predict where they are going to need leadership. It needs to be something that people are willing to assume if it feels relevant, given the context of any situation
Margaret J. Wheatley