This is a world of process, not a world of things.

Organizations are now confronted with two sources of change: the traditional type that is initiated and managed; and external changes over which no one has control.

Very great change starts from very small conversations, held among people who care.

When error holds so much power, play disappears. Creativity ceases.

No longer in a relational universe, can we study anything as separate from ourselves. Our acts of observation are part of the process that brings forth the manifestation of what we are observing.

Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.

Thinking is the place where intelligent actions begin. We pause long enough to look more carefully at a situation, to see more of its character, to think about why it's happening, to notice how it's affecting us and others