Whatever life we have experienced, if we can tell our story to someone who listens, we find it easier to deal with our circumstances.

I believe that the capacity that any organization needs is for leadership to appear anywhere it is needed, when it is needed.

Leadership is a series of behaviors rather than a role for heroes.

Successful organizations, including the Military, have learned that the higher the risk, the more necessary it is to engage everyone's commitment and intelligence.

For me, this is a familiar image - people in the organization ready and willing to do good work, wanting to contribute their ideas, ready to take responsibility, and leaders holding them back, insisting that they wait for decisions or instructions

Everyone in a complex system has a slightly different interpretation. The more interpretations we gather, the easier it becomes to gain a sense of the whole.

One of the easiest human acts is also the most healing. Listening to someone. Simply listening. Not advising or coaching, but silently and fully listening.