Every 'No' gets me closer to a 'Yes'.

You could be beaten down by anybody and by everybody and it doesn't matter what everybody else thinks it's how you see yourself and what your own dreams are. And, you know, anybody who started a business and build a business knows there's going to be lots of times when you feel beaten down and you need some motivation and that's when I turn to that book among others.

Sports, music, movies - basically, fans of any form of entertainment don't do a resume analysis before picking their favorite.

I think that any reporter or columnist will be a little more careful when doing interviews with me.

It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

One of the biggest mistakes entrepreneurs make is that we lie to ourselves. We don't step back and look at ourselves like a competitor would.

The only thing any entrepreneur, salesperson or anyone in any position can control is their effort.