I am always impressed by the fact that even the tiniest amount of being listened to, the barest suggestion of the possibility of kind treatment, can bring such an immediate rush of emotion. I think this is because we are almost never really listened to. In my work as a psychologist, I am reminded every day of how infrequently we are heard, any of us, or our actions even marginally understood. And one of the ironies of my "listening profession" is its lesson that, in many ways, each of us ultimately remains a mystery to everyone else.

I saw a werewolf drinking a pina colada at Trader Vic's. His hair was perfect.

Some parts of the population are starting to realize that character is extremely important and that it cannot be measured by the things we like to measure it by: the tabloids and so forth. Character is crucially important to a leader, to be a moral leader, and we'd better make it primary on our list or we're going to keep getting more of the same.

I would hesitate to tell people to stop being kind or sympathetic to sociopath. But just like loyalty, some things that can be taken advantage of are empathy, sympathy, and our tendency to pity somebody when something has gone wrong in their life.

In Western culture, particularly North America, a lot of rules are descriptors for sociopathy: a general acceptance of lying as long as you win, an attitude of "me first," an attitude that what it looks like is more important than what it is. This makes it much easier for a sociopath to be camouflaged in our culture.

People ask me many times, "Aren't you afraid you're going to scare people? Aren't you afraid you're going to make people feel bad about the human race?" I look at it as entirely the opposite. Something you can understand and identify should be less frightening than something you can't. And to understand that there are people who are capable of acting without conscience, without considering other people at all, explains a lot of things.

Sociopaths are not usually physically violent. A typical sociopath never kills anybody and doesn't look like Charles Manson - they look like you and me and everybody else. You're not looking for someone who's recognizably evil or scary-looking, but rather someone who looks normal. Another lynchpin is dishonesty. Lying for the sake of lying. Lying just to see whether you can trick people. And sometimes telling larger lies to get larger effects.