It is far better to be exhausted from success than to be rested from failure.

Sometimes listening itself may not be enough-some people must be prodded if you are to find out what they're thinking.

I've often said that we are doing something far more important than just selling cosmetics; we are changing lives.

Dare to risk public criticism.

I have learned to imagine an invisible sign around each person's neck that says 'Make me feel important.

Your attitude determines your altitude. It really is true that If you think you can, you can; and if you think you can’t – you’re right.

I believe every person has the ability to achieve something important, and with that in mind I regard everyone as special. A manager should feel this way about people, but it's an attitude that can't be faked. You've got to be honestly convinced that every human being is important.