I believe every person has the ability to achieve something important, and with that in mind I regard everyone as special. A manager should feel this way about people, but it's an attitude that can't be faked. You've got to be honestly convinced that every human being is important.

The definition of successful people is simply ordinary people with extraordinary determination. You cannot keep determined people from success. If you place stumbling blocks in their way, they will use them for stepping-stones and climb to new heights. People who succeed have a goal, a dream and make their plans and follow them.

Criticize the act, not the person.

Bear in mind that beauty is individual and personal, that the look and feeling you're after is one with which you can be comfortable each and every day of your life.

When you reach an obstacle, turn it into an opportunity. You have the choice.

A mediocre idea that generates enthusiasm will go further than a great idea that inspires no one.

If I listen long enough, the person will generally come up with an adequate solution.