I believe every person has the ability to achieve something important, and with that in mind I regard everyone as special. A manager should feel this way about people, but it's an attitude that can't be faked. You've got to be honestly convinced that every human being is important.

Every silver lining has a cloud.

It is important for you to have a goal. You simply can't get there if you don't know where you are going. Begin to build in your mind a dream. The write it down and make your goal realistic. Aim high enough that you will have to stretch your ability and your potential to reach it.

Some people drift through their entire life. They do it one day at a time, one week at a time, one month at a time. It happens so gradually they are unaware of how their lives are slipping away until it's too late.

Remember, if you do the things you ought to do when you ought to do them, then someday you can do the things you want to do when you want to do them…Whatever you do or dream you can do—begin it. Boldness has genius and power and magic in it.

Sometimes listening itself may not be enough-some people must be prodded if you are to find out what they're thinking.

Everyone wants to be appreciated, so if you appreciate someone, don't keep it a secret.