Every achievement, big or small, begins in your mind.

The greatest pollution problem we face today is negativity. Eliminate the negative attitude and believe you can do anything. Replace 'if I can, I hope, maybe' with 'I can, I will, I must.

good people managers are likely to listen more than they speak. Perhaps that's why we were given two ears and only one mouth.

I have learned to imagine an invisible sign around each person's neck that says 'Make me feel important.

The first step is the hardest – making a commitment to yourself, for yourself.

I believe every person has the ability to achieve something important, and with that in mind I regard everyone as special. A manager should feel this way about people, but it's an attitude that can't be faked. You've got to be honestly convinced that every human being is important.

Some people drift through their entire life. They do it one day at a time, one week at a time, one month at a time. It happens so gradually they are unaware of how their lives are slipping away until it's too late.