Criticize the act, not the person.

There's a big difference between a decisive manager and a tyrant.

A mediocre idea that generates enthusiasm will go further than a great idea that inspires no one.

My goal in life is to live my life in such a way that when I die, someone can say, she cared

Before you ever receive the wonderful treasures of a happy life, you must first give. Give of yourself. Be of service to others. Only what you give can be multiplied back into your own life.

The speed of the leader is the speed of the gang.

I believe every person has the ability to achieve something important, and with that in mind I regard everyone as special. A manager should feel this way about people, but it's an attitude that can't be faked. You've got to be honestly convinced that every human being is important.