... orders come from the work, not work from the orders.

The ignoring of differences is the most fatal mistake in politics or industry or international life: every difference that is swept up into a bigger conception feeds and enriches society; every difference which is ignored feeds on society and eventually corrupts it.

Leadership is not defined by the exercise of power but by the capacity to increase the sense of power among those led. The most essential work of the leader is to create more leaders.

there is a pernicious tendency to make the opinions of the expert prevail by crowd methods, to rush the people instead of educating them.

I wish we could understand the word expert as expressing an attitude of mind which we can all acquire rather than the collecting of information by a special caste. ... Many of us are calling for experts because, acutely conscious of the mess we are in, we want someone to pull us out.

In crowds we have unison, in groups harmony. We want the single voice but not the single note; that is the secret of the group.

the best leaders try to train their followers themselves to become leaders. ... they wish to be leaders of leaders.