There is too great a tendency (perhaps encouraged by popular journalism) to deal with the dramatic moments, forgetting that these are not always the most significant moments. ... To find the significant rather than the dramatic features of industrial controversy, of a disagreement in regard to policy on board of directors or between managers, is essential to integrative business policies.

That is always our problem, not how to get control of people, but how all together we can get control of a situation.

Unity, not uniformity, must be our aim.

we should think not only of what the leader does to the group, but also of what the group does to the leader.

Idealism and realism meet in the actual.

... good intentions are not sufficient to solve our problems.

Unity, not uniformity, must be our aim. We attain unity only through variety. Differences must be integrated, not annihilated, not absorbed.