we should think not only of what the leader does to the group, but also of what the group does to the leader.

That is always our problem, not how to get control of people, but how all together we can get control of a situation.

there is a pernicious tendency to make the opinions of the expert prevail by crowd methods, to rush the people instead of educating them.

... orders come from the work, not work from the orders.

The ablest administrators do not merely draw logical conclusions from the array of facts of the past which their expert assistants bring to them, they have a vision of the future.

Coercive power is the curse of the universe, coactive power, the enrichment and advancement of every human soul.

Part of the task of the leader is to make others participate in his leadership. The best leader knows how to make his followers actually feel power themselves, not merely acknowledge his power.