All of management's efforts for Kaizen boil down to two words: customer satisfaction.

You can't do kaizen just once or twice and expect immediate results. You have to be in it for the long haul.

The Kaizen Philosophy assumes that our way of life - be it our working life, our social life, or our home life - deserves to be constantly improved.

Control charts are one of the statistical tools for solving quality related problems.

Where there is no standard, there can be no improvement. For these reasons, standards are the basis for both maintenance and improvement

Under the lean system, any tools which are required for solving problems are used.

I am beginning to see a large-scale introduction of various management tools, philosophies and practices in the service sectors and have a high hope that it will become a global trend.