The standard is not writ on the stone. The definition of the standard is that it is the best way to do the job for now. It should be regarded as a next step to make further improvement.

Kaizen is like a hotbed that nurtures small and ongoing changes, while innovation is like magma that appears in abrupt eruptions from time to time

All of management's efforts for Kaizen boil down to two words: customer satisfaction.

I believe that management should focus on two particular areas. One is Gemba (shop floor) and the other is customer (not the shareholder).

The message of the Kaizen strategy is that not a day should go by without some kind of improvement being made somewhere in the company.

Kaizen means ongoing improvement involving everybody, without spending much money.

The Kaizen Philosophy assumes that our way of life - be it our working life, our social life, or our home life - deserves to be constantly improved.