Above all, leadership is a position of servanthood.

In some South Pacific cultures, a speaker holds a conch shell as a symbol of temporary position of authority. Leaders must understand who holds the conch-that is, who should be listened to and when.

The signs of outstanding leadership appear primarily among the followers. Are the followers reaching their potential? Are they learning? Serving? Do they achieve the required results? Do they change with grace? Manage conflict?

We can teach ourselves to see things the way they ARE. Only with vision can we begin to see things the way they CAN BE.

There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn to practice the art of communication.

By ourselves we suffer serious limitations. Together we can be something wonderful.

The first responsibility of a leader is to define reality.