We do not grow by knowing all of the answers, but rather by living with the questions.

In addition to all of the ratios and goals and parameters and bottom lines, it is fundamental that leaders endorse a concept of persons. This begins with an understanding of the diversity of people's gifts and talents and skills. Recognizing diversity gives us the chance to provide meaning, fulfillment and purpose, which are not to be relegated solely to private life any more than such things as love, beauty and joy. The art of leadership lies in polishing and liberating and enabling those gifts.

Trust comes only with genuine effort, never with a lick and a promise.

Leaders who keep promises and followers who respond in kind create an opportunity generate enormous energy around their commitment to serve others.

Change without continuity is chaos. Continuity without change is sloth-and very risky.

Understanding and accepting diversity enables us to see that each of us is needed.. It also enables us to begin to think about being abandoned to the strengths of others, of admitting that we cannot know or do everything.

In some South Pacific cultures, a speaker holds a conch shell as a symbol of temporary position of authority. Leaders must understand who holds the conch-that is, who should be listened to and when.