Earning trust is not easy, nor is it cheap, nor does it happen quickly. Earning trust is hard and demanding work. Trust comes only with genuine effort, never with a lick and a promise.

In most vital organizations, there is a common bond of interdependence, mutual interest, interlocking contributions, and simple joy.

Leadership is liberating people to do what is required of them in the most effective and humane way possible.

Leaders who keep promises and followers who respond in kind create an opportunity generate enormous energy around their commitment to serve others.

A team of giants needs giant pitchers who throw good ideas but every pitcher needs an outstanding catcher. Without giant catchers, the ideas of the giant pitchers may eventually disappear.

The leader is the servant who removes the obstacles that prevent people from doing their jobs.

When things go awry, trust powers the generators until the problem is fixed.