Earning trust is not easy, nor is it cheap, nor does it happen quickly. Earning trust is hard and demanding work. Trust comes only with genuine effort, never with a lick and a promise.

In the end, it is important to remember that we cannot become what we need to be by remaining what we are.

The simple act of recognizing diversity in corporate life helps us to connect the great variety of gifts that people bring to the work and service of the corporation.

We do not grow by knowing all of the answers, but rather by living with the questions.

We see a decline of civility, and, sadly, it’s often modeled by the very people from whom we have the least right to expect it.

A friend of mine characterizes leaders simply like this: Leaders don't inflict pain. They bear pain.

There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn to practice the art of communication.