Innovation is the lifeblood of an organization. Knowing how to lead and work with creative people requires knowledge and action that often goes against the typical organizational structure. Protect unusual people from bureaucracy and legalism typical of organizations.

Everyone in a successful organization must be willing and ready to risk. Risk is like change; it's not a choice.

Trust cannot be bought or commanded, inherited or enforced. To maintain it, leaders must continually earn it.

We need to give each other the space to grow, to be ourselves, to exercise our diversity. We need to give each other space so that we may both give and receive such beautiful things as ideas, openness, dignity, joy, healing, and inclusion.

History can't be left to fend for itself. For when it comes to history and beliefs and values, we turn our future on the lathe of the past.

Trust grows when people see leaders translate their personal integrity into organizational fidelity. At the heart of fidelity lies truth-telling and promise-keeping.

The first responsibility of a leader is to define reality.