Everyone in a successful organization must be willing and ready to risk. Risk is like change; it's not a choice.

In some South Pacific cultures, a speaker holds a conch shell as a symbol of temporary position of authority. Leaders must understand who holds the conch-that is, who should be listened to and when.

No question about it: potential is wrapped in great mystery. Like rainbows, which are really circles-we see only the upper halves, the horizon hides the rest-potential never reveals its entirety.

Earning trust is not easy, nor is it cheap, nor does it happen quickly. Earning trust is hard and demanding work. Trust comes only with genuine effort, never with a lick and a promise.

Integrity in all things precedes all else. The open demonstration of integrity is essential.

The leader is the servant who removes the obstacles that prevent people from doing their jobs.

History can't be left to fend for itself. For when it comes to history and beliefs and values, we turn our future on the lathe of the past.