Differentiate your products, provide great service and don't even think about trying to compete with Wal-Mart on Price.

Sam Walton was a master storyteller who used illustrative stories to reinforce his cultural standards.

The key to Operations at Wal-Mart is their ability to maintain the highest standards while at the same time getting things done with lockstep execution.

Empowering people turns Wal-Mart's culture into a competitive advantage.

Wal-Mart's success strategies and tactics are easy to understand yet hard to duplicate.

Sam Walton's values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep things simple, think small, control costs and continuously improve operations.

Servant leadership is the foundation and the secret of Sam Walton's ability to achieve team synergy.