It's exciting to see how fast your kids learn and grow. I'm not too worried about them, particularly the ones who like to break rules and don't follow instructions; those are the ones that will do just fine because they know what's important to them.

Our business is about technology, yes. But it's also about operations and customer relationships.

I had to give it a full go and see what happened.

One of the things was to create a kind of amnesty environment.

We are all gifts to each other, and my own growth as a leader has shown me again and again that the most rewarding experiences come from my relationships.

There are a lot of things that go into creating success. I don't like to do just the things I like to do. I like to do things that cause the company to succeed. I don't spend a lot of time doing my favorite activities.

It had always made sense to me to build a business based on what people really wanted, rather than guess what we thought they might want.