It's exciting to see how fast your kids learn and grow. I'm not too worried about them, particularly the ones who like to break rules and don't follow instructions; those are the ones that will do just fine because they know what's important to them.

We were always focused on our profit and loss statement. But cash flow was not a regularly discussed topic. It was as if we were driving along, watching only the speedometer, when in fact we were running out of gas.

Ideas are commodity. Execution of them is not.

You don't have to be a genius or a visionary or even a college graduate to be successful. You just need a framework and a dream.

Try never to be the smartest person in the room. And if you are, I suggest you invite smarter people... or find a different room.

One of the things I benefited from when I started this business was that I didn't know anything. I was just instinct with no preconceived notions. This enabled me to learn and change quickly without having to worry about maintaining any kind of status quo, like some of my bigger competitors.

The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.