We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.

One of the things was to create a kind of amnesty environment.

We were always focused on our profit and loss statement. But cash flow was not a regularly discussed topic. It was as if we were driving along, watching only the speedometer, when in fact we were running out of gas.

Ignore the people who tell you it won't work, and hire people who embrace your vision.

We are all gifts to each other, and my own growth as a leader has shown me again and again that the most rewarding experiences come from my relationships.

Don’t be afraid to fail. Get out there and experiment and learn and fail and get a rate based on the experiences you have. Go for it and when you go for it you’ll learn what you’re capable of, what the potential is, where the opportunities are, but you can’t be afraid to fail because that’s when you learn.

Our business is about technology, yes. But it's also about operations and customer relationships.