We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.

I'm a big believer in online communities and in user-generated content.

I'm pretty active anyway, but I'm also competitive.I used my Fitbit as an example of the innate power of data to turn information into insights and actions.

The speed of the Internet provides a fundamentally different perspective on how business relationships occur ... The approach relies on collaboration, not on competition ... on sharing information, and understanding what we as businesses do best.

By questioning all the aspects of our business, we continuously inject improvement and innovation into our culture.

One of the things was to create a kind of amnesty environment.

You can't be afraid to fail because that's when you learn.