Anything that can be measured can be improved

By questioning all the aspects of our business, we continuously inject improvement and innovation into our culture.

It had always made sense to me to build a business based on what people really wanted, rather than guess what we thought they might want.

The very thing you fear could be the best thing to ever happen to you

It's easy to decide what you're going to do. The hard thing is deciding what you're not going to do.

The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.

Whether you've found your calling, or if you're still searching, passion should be the fire that drives your life's work.