Anything that can be measured can be improved

The idea of being all things to all people is a thing of the past.

We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.

Anything that can be measured can be improved

If you don't have jobs, it's hard to have other things like health and education.

If you want to sustain excellence over a long time, you'd better come up with a system that works well. Anyone can sprint for a little while, but you can't sprint for forty years.

Try never to be the smartest person in the room. And if you are, I suggest you invite smarter people... or find a different room. In professional circles it's called networking. In organizations it's called team building. And in life it's called family, friends, and community. We are all gifts to each other, and my own growth as a leader has shown me again and again that the most rewarding experiences come from my relationships.