Our business is about technology, yes. But it's also about operations and customer relationships.

I always knew I wanted to run a business someday.

If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to get that additional 1% share?

With the understanding that you will face tough times and amazing experiences, you must also commit to the adventure. Just have faith in the skills and the knowledge you've been blessed with and go.

We are all gifts to each other, and my own growth as a leader has shown me again and again that the most rewarding experiences come from my relationships.

I'm a big believer in online communities and in user-generated content.

You don't have to be a genius or a visionary or even a college graduate to be successful. You just need a framework and a dream.