Our business is about technology, yes. But it's also about operations and customer relationships.

The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.

Regrets are born of paths never taken.

The speed of the Internet provides a fundamentally different perspective on how business relationships occur ... The approach relies on collaboration, not on competition ... on sharing information, and understanding what we as businesses do best.

You don't have to be a genius or a visionary or even a college graduate to be successful. You just need a framework and a dream.

We are all gifts to each other, and my own growth as a leader has shown me again and again that the most rewarding experiences come from my relationships.

Twenty years and $40 billion. They seem like good round numbers.