By questioning all the aspects of our business, we continuously inject improvement and innovation into our culture.

Regrets are born of paths never taken.

I always knew I wanted to run a business someday.

We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.

By questioning all the aspects of our business, we continuously inject improvement and innovation into our culture.

There's always an opportunity to make a difference

I believe that you have to understand the economics of a business before you have a strategy, and you have to understand your strategy before you have a structure. If you get these in the wrong order, you will probably fail.