You can't be afraid to fail because that's when you learn.

Recognize that there will be failures, and acknowledge that there will be obstacles. But you will learn from your mistakes and the mistakes of others, for there is very little learning in success.

We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.

If you want to sustain excellence over a long time, you'd better come up with a system that works well. Anyone can sprint for a little while, but you can't sprint for forty years.

There are a lot of things that go into creating success. I don't like to do just the things I like to do. I like to do things that cause the company to succeed. I don't spend a lot of time doing my favorite activities.

Regrets are born of paths never taken.

The speed of the Internet provides a fundamentally different perspective on how business relationships occur ... The approach relies on collaboration, not on competition ... on sharing information, and understanding what we as businesses do best.