The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.
Michael DellIf you want to sustain excellence over a long time, you'd better come up with a system that works well. Anyone can sprint for a little while, but you can't sprint for forty years.
Michael Dell