The speed of the Internet provides a fundamentally different perspective on how business relationships occur ... The approach relies on collaboration, not on competition ... on sharing information, and understanding what we as businesses do best.

I'm a big believer in online communities and in user-generated content.

Celebrate for a nanosecond.

The point is, you can't keep doing the same thing and expect it to keep working.

Collaboration equals innovation.

If you look at innovation, it doesn't just occur in the lab.

If you want to sustain excellence over a long time, you'd better come up with a system that works well. Anyone can sprint for a little while, but you can't sprint for forty years.