The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.

Twenty years and $40 billion. They seem like good round numbers.

If you're happy, that's probably the most important thing. Everyone probably has their own definition of success, for me it's happiness. Do I enjoy what I'm doing? Do I enjoy the people I'm with? Do I enjoy my life?

It's exciting to see how fast your kids learn and grow. I'm not too worried about them, particularly the ones who like to break rules and don't follow instructions; those are the ones that will do just fine because they know what's important to them.

It's easy to decide what you're going to do. The hard thing is deciding what you're not going to do.

I had to give it a full go and see what happened.

We were always focused on our profit and loss statement. But cash flow was not a regularly discussed topic. It was as if we were driving along, watching only the speedometer, when in fact we were running out of gas.