The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.

I had to give it a full go and see what happened.

Regrets are born of paths never taken.

It's easy to decide what you're going to do. The hard thing is deciding what you're not going to do.

Recognize that there will be failures, and acknowledge that there will be obstacles. But you will learn from your mistakes and the mistakes of others, for there is very little learning in success.

We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.

The key is to listen to your heart and let it carry you in the direction of your dreams. I've learned that it's possible to set your sights high and achieve your dreams and do it with integrity, character, and love. And each day that you're moving toward your dreams without compromising who you are, you're winning.