The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.

The point is, you can't keep doing the same thing and expect it to keep working.

I believe that you have to understand the economics of a business before you have a strategy, and you have to understand your strategy before you have a structure. If you get these in the wrong order, you will probably fail.

You can't be afraid to fail because that's when you learn.

The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.

If you have to go through life being unhappy to conform to society around you, that's not a very good deal.

You don't have to be a genius or a visionary or even a college graduate to be successful. You just need a framework and a dream.