The point is, you can't keep doing the same thing and expect it to keep working.

If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to get that additional 1% share?

It had always made sense to me to build a business based on what people really wanted, rather than guess what we thought they might want.

Twenty years and $40 billion. They seem like good round numbers.

You can't be afraid to fail because that's when you learn.

Whether you've found your calling, or if you're still searching, passion should be the fire that drives your life's work.

Anything that can be measured can be improved