Regrets are born of paths never taken.

By questioning all the aspects of our business, we continuously inject improvement and innovation into our culture.

I always knew I wanted to run a business someday.

If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to get that additional 1% share?

If you look at innovation, it doesn't just occur in the lab.

If you have to go through life being unhappy to conform to society around you, that's not a very good deal.

If you want to sustain excellence over a long time, you'd better come up with a system that works well. Anyone can sprint for a little while, but you can't sprint for forty years.