If everybody's doing everything, then who's accountable for anything?

Building a World Class Company is a commitment to the integration of passion, purpose, and practice.

I believe the difference between great people and everyone else is that great people create their lives actively, while everyone else is created by their lives, passively waiting to see where life takes them next.

Systems run the business and people run the systems.

Systems permit ordinary people to achieve extraordinary results predictably.

What is the first step to take and how do you measure your progress? How far have you gone and how close are you to getting to your goals?

Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant.