The most effective CEOs have a primary source for tracking their markets. They meet with their teams frequently enough to keep innovation flowing, to reduce and focus costs, to be energized. They create a tight agenda and they set high goals.
Michael J. SilversteinMany companies routinely do things that are not important. They fail to prioritize. They get involved with details that don't matter.
Michael J. SilversteinTransform your employees into passionate disciples. Teach. Create apostles. Give people a calling, not a job.
Michael J. SilversteinWoo your biggest fans. This rule says concentrate your efforts at understanding on the 2 percent of consumers that personally drive 20 percent of sales and invite their friends and colleagues to enjoy you.
Michael J. Silverstein