Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.
Michael J. SilversteinTransform your employees into passionate disciples. Teach. Create apostles. Give people a calling, not a job.
Michael J. SilversteinConsumers are time constrained, budget restricted and less loved than they would like. Give them a wonderful experience and they will share it. Capture their soul and win big time.
Michael J. SilversteinMany companies routinely do things that are not important. They fail to prioritize. They get involved with details that don't matter.
Michael J. SilversteinConsumers cannot think in abstractions. They cannot envision a new concept. They cannot predict their behavior. They can only compare against their current frame of reference. So you need to make the big leap for them. You need to provide them with a reason to buy, a reason to brag to their friends. Expect new-to-the-world ideas to fall on deaf ears. Consumers will, however, change their tune when they can see, touch, and explore.
Michael J. Silverstein