All great companies have spirit and culture. Mean spirited returns mean spirit.
Michael J. SilversteinThe most effective CEOs have a primary source for tracking their markets. They meet with their teams frequently enough to keep innovation flowing, to reduce and focus costs, to be energized. They create a tight agenda and they set high goals.
Michael J. SilversteinFunctional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.
Michael J. SilversteinAlways welcome your customer's scorn. This rule says read the complaint letters. Categorize them. Decide how you are going to wipe them out.
Michael J. Silverstein