If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.

I believe in classic ideas. They are timeless. They are forever. There are many fads in management.

You need to have sufficient resources against your priorities. Your eyes have to be open every day.

The most effective CEOs have a primary source for tracking their markets. They meet with their teams frequently enough to keep innovation flowing, to reduce and focus costs, to be energized. They create a tight agenda and they set high goals.

Take an expansive view of the consumers needs and expand beyond your current boundaries.

Always welcome your customer's scorn. This rule says read the complaint letters. Categorize them. Decide how you are going to wipe them out.

You make money when you get visitors to go through the entrance at capacity.