Gratitude is most treasured when it is unexpected. When we expect, even demand gratitude, we treat it simply as payment due for some service we rendered and we squeeze any good feeling out of it.

No leader or organization can achieve breakout growth until it treats, "we've always done it this way" as an opportunity to think anew rather than as a reason to stop thinking. Keep in mind, tradition should be a guide, not a jailer.

There's no such thing as business ethics; there's just ethics. And ethics makes no concessions for the real or imagined necessities of making a profit.

Ethics is doing more than the law requires and less than the law allows.

Character determines how we lead our lives, how we deal with life's unearned fortunes and misfortunes and how we make choices that determine how those fortunes and misfortunes work to make us what we become.

It is much more difficult to know what is fair than what is unfair

People who fight fire with fire end up with only the ashes of their own integrity.