The things that get rewarded, get done

A satisfied customer is the best business strategy of all.

It's important for you to understand that stock and bonds go up-and they go down. You need to be comfortable with that fact.

Index investing is an investment strategy that Walter Mitty would love. It takes very little investment knowledge, no skill, practically no time or effort-and outperforms about 80 percent of all investors.

When you write down your ideas you automatically focus your full attention on them. Few if any of us can write one thought and think another at the same time. Thus a pencil and paper make excellent concentration tools.

The greatest management principle in the world is: 'the things that get rewarded and appreciated get done.'

We talk about saving time and killing time when actually we can't do either. We have no choice but to spend it at a constant and flowing rate.